1. What materials are used to make your handmade jewellery?

Our handmade jewellery is crafted using high-quality materials with 18K gold plating, natural gemstones, and Japanese A-grade glass beads. We ensure that each piece is made with care and attention to detail.

2. Are your jewellery pieces made to order?

Yes, all of our jewellery pieces are made to order. This means that once you place an order, we will start crafting your unique piece specifically for you. This allows us to provide a one-of-a-kind experience.

3. How long does it take to receive my handmade jewellery?

Since each piece is made to order, please allow us 2-3 days to craft and ship your jewellery. We take pride in creating high-quality pieces, and this process ensures that each item meets our standards of excellence.

4. Can I request a custom design?

We understand that you may have a preference for a certain colour combination or you have a special event that needs a pair of sparkly earrings, if you have a special request, please reach out to info@barbarasjewellery.com and we can advise on what can be done for you. 

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your handmade jewellery, please contact us within 14 days of receiving your order. We will provide instructions for returning the item and issue a refund once we receive it in its original condition.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more information.

7. How should I care for my handmade jewellery?

To ensure the longevity of your handmade jewellery, we recommend avoiding contact with water, perfumes, and harsh chemicals. When not wearing your jewellery, store it in a cool and dry place, preferably in a jewellery box or pouch. Regularly clean your jewellery with a soft cloth to maintain its shine.